1.1.This Return Policy is issued in accordance with Act no. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the "Civil Code"), Act No. 250/2007 Coll. on Consumer Protection, as amended (hereinafter referred to as the “Consumer Protection Act”), Act No. 102/2014 Coll. on the protection of Consumers in the sale of goods or provision of services on the basis of a distance or contracts concluded outside the premises of the Seller, as amended, and Act no. 22/2004 Coll. on electronic commerce, as amended. And governs the legal relationship between the Seller, which is:
1.2. The Seller is the company
Business name: NORTHFINDER a.s.
Domicile: Rastislavova 109, 951 41 Lužianky, Slovak Republic
Registered in the registry of the Nitra District Court, Section Sa, File No. 10297 / N
Business ID: 35 933 011
Tax ID: 2021994359
Bank account: SK81 0200 0000 0037 4778 2251
The Seller is a VAT payer / Value Added Tax /
(hereinafter referred to as “Seller”) and any person who is a Buyer of goods or services offered by the Seller in the Seller's Internet Store and who acts as a Consumer in accordance with other provisions of these General Terms and Conditions and applicable laws defining the Consumer in accordance with laws of Slovak Republic, in particular Acts, Act No. 102/2014 Coll. on the protection of Consumers in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the premises of the Seller and Act no. 250/2007 Z.z. on Consumer Protection as amended
1.2.1. The Seller's contact is:
NORTHFINDER a.s., Rastislavova 109, 951 41 Lužianky, Slovak Republic
Phone: +421 233 418 364
1.3. This Return Policy governs the rights and obligations of the Buyer who is the Consumer in exercising rights from defects (goods) or services under the concluded distance contract with the Seller through the Seller's e-commerce www.northfinder.sk
1.4. The Buyer is any person (natural or legal) who has completed and sent an order via the Seller's website and received an email notification of receipt of the order and paid the purchase price. The Buyer is also any person who placed the order by phone or by sending an email.
1.6. The Consumer is a Buyer who is a natural person and who does not act within the scope of his business when concluding a purchase contract pursuant to this Complaints Procedure and General Terms and Conditions published on the Seller's website.
1.7. This Return Policy governs legal relations between Buyers who are Consumers and Sellers.
1.8.Legal relationships arising from the exercise of rights of liability for defects between the Seller and the Buyer, who is a legal person or a natural person entrepreneur who acts in the course of his business (persons not in the position of Consumer) are governed by Act no. 513/1991 Coll. Commercial Code as amended.
1.9. The products are goods or services that are intended for sale and are also published in the Seller's online store.
2.1.Relations arising from the Seller's liability for defects in goods or services (as well as other legal relationships that may arise from the contractual relationship) with natural persons who do not act within the scope of their business (Consumers) when concluding the purchase contract of the General Provisions of Act No. 40/1964 Coll. The Civil Code, as amended, as well as special regulations, in particular Act no. 102/2014 Coll. on the protection of Consumers in the sale of goods or provision of services on the basis of a distance or off-premises contract of the Seller and Act no. 250/2007 Z.z. on Consumer protection.
2.2 Legal relations arising from the exercise of rights for liability for defects between the Seller and the Buyer who is a legal person or a natural person entrepreneur who acts in the course of his business (persons not in the position of Consumer) are governed by Act no. 513/1991 Coll. Commercial Code as amended.
3.1. The Seller is obliged to deliver the item (goods) or service in accordance with the concluded purchase contract, ie. in the required quality, quantity and without defects (factual, legal).
3.2. The Seller is responsible for defects, which is sold by the thing or service on receipt by the Buyer. If the goods are not used, the Seller is responsible for defects that occur after the takeover of the item within the warranty period (warranty). We recommend the Buyer to claim defects of goods or services with the Seller without undue delay. In the case of used goods, the Seller is not responsible for defects caused by their use or wear. For items sold at a lower price, he is not responsible for the defect for which the lower price was negotiated.
3.3. The Buyer is entitled to check over the item or service before acceptance.
4.1.The warranty period is 24 months. The warranty period for the used product is 12 months. The warranty period starts from the receipt of the product or service by the Buyer.
4.2.If the goods are not perishable or used, the Seller is responsible for defects that occur after the receipt of the item within the warranty period (warranty). The warranty period is 24 months. If the period of use is marked on the item being sold, its packaging or its instructions, the warranty period shall not expire before the expiry of this period.
4.3.When the product has been used, Buyers and Sellers may agree on a shorter warranty period, but not less than 12 months.
4.4.For items intended to be used for a longer period of time, special regulations provide for a warranty period of more than 24 months. The warranty period exceeding 24 months may cover only some parts of the item.
4.5 At the request of the Buyer, the Seller is obliged to provide a guarantee in writing (warranty letter). Where the nature of the matter so permits, it is sufficient to issue proof of purchase instead of the guarantee certificate.
4.6. By a statement in a Warranty Certificate issued to the Buyer or by advertising, the Seller may provide a warranty beyond the scope of the warranty set forth in this Act. In the Warranty Certificate, the Seller shall specify the terms and extent of this warranty.
4.7. Warranty periods begin to run from the takeover of the item by the Buyer. If the purchased item is to be put into operation by an entrepreneur other than the Seller, the warranty period shall commence only from the date of putting the item into operation, if the Buyer ordered commissioning no later than three weeks after receipt of the item duly and timely.
4.8.If the Buyer is not a Consumer, it is proceeded in accordance with the provisions of the Commercial Code and the warranty period is 1 year. The warranty period shall begin in accordance with the Art. IV, point 4.1 of the Return Policy.
4.9.If a new item is exchanged, the warranty period shall begin once again when the new item has been received.
4.10.If part of a new item is exchanged for which the nature of the case permits. The warranty period shall start to run again from the time of receipt of the new item.
4.11. The rights arising from liability for defects of a product for which the warranty period applies shall expire if they have not been claimed within the warranty period.
4.12. The warranty period is extended by the period during which the goods were in the complaint. The rights of liability for defects of the goods for which the warranty period is valid shall expire if they were not exercised within the warranty period.
4.13.If the Buyer is a Consumer, within the statutory warranty period, complaints are governed by Act No. 40/1964 Coll., The Civil Code and Act no. 250/2007 Coll., On Consumer Protection, both Acts, as amended, taking into account the details in this Return Policy.
4.14. If the item is exchanged, the warranty period begins to run again from the receipt of the new item. The same applies if the part for which the warranty is provided is replaced.
5.1.The Buyer is entitled to assert liability for defects of goods or services at: NORTHFINDER, Aruba BC, 3rd floor, Galvaniho 7D, 821 04 Bratislava
The Buyer can always use the right to raise a claim to a personal complaint in any branch office of the company, where acceptance of the complaint is possible due to the nature of the matter, or at the registered office of the company or through third parties eg. shipping companies, mail order companies, Slovak Post a.i .. We recommend the Buyer to use this Claim Form.
When making a complaint, the Seller recommends the Buyer to provide a warranty certificate or other proof of payment of the purchase price. It is recommended to the Buyer to describe the defect and state how the defect manifests.
5.1.1.If the Buyer claims the goods or service other than personally, the Seller recommends the Buyer to send the goods together with a detailed description of the defect of the goods and a document proving the purchase of the goods in our shop (eg proof of payment, invoice, warranty) to speed up the complaint process.
5.1.2. In case of complaint, we recommend sending the goods in the recommended form. The Seller recommends not to send the goods in the form of cash on delivery, which will not be accepted by us.
5.1.3. The Seller is obliged to issue a confirmation to the Consumer when making a claim. If the complaint is made by means of remote communication, the Seller is obliged to deliver the confirmation of the claim immediately to the Consumer; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of complaint handling; confirmation of the claim need not be delivered if the Consumer has the possibility to prove the claim otherwise.
5.1.4. The Seller is obliged to issue a written document on the settlement of the complaint no later than 30 days from the date of claim.
5.2 The settlement of a claim is without prejudice to the Consumer's right to compensation pursuant to a special regulation.
5.3. The Seller is obliged to determine the method of handling the complaint immediately, in complicated cases within 3 days from the date of claim. In justified cases, especially when complicated technical appreciation of the goods is required no later than 30 days from the date of claim. After determining the method of handling the complaint, the Seller will handle the complaint immediately, in justified cases, the complaint can be settled later. However, the claim must not be longer than 30 days from the date of claim. After the expiry of the 30 day period for settling the claim, the Buyer has the right to withdraw from the purchase contract and will be refunded the full amount for the goods or has the right to exchange the goods for a new one.
5.4.If the Consumer has made a complaint about the product within the first 12 months of purchase, the Seller may settle the complaint by refusal only on the basis of expert assessment; irrespective of the outcome of the expert assessment, the Consumer may not be required to pay the expert assessment costs or other expert assessment costs. The Seller is obliged to provide the Consumer with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint.
5.5.If the Consumer made a claim with the product after 12 months of purchase and the Seller rejected it, the person who handled the claim is obliged to indicate in the document on the claim settlement to whom the Consumer can send the product for expert assessment. If the product is sent for expert assessment to the designated person, the expert assessment costs, as well as all other related costs, shall be borne by the Seller, regardless of the outcome of the expert assessment. If the Consumer proves the Seller's responsibility for the defect by professional judgment, he / she can lodge the complaint again; the warranty period does not expire during the expert assessment. The Seller is obliged to reimburse the Consumer within 14 days from the date of reclamation of all costs incurred for expert assessment, as well as all related costs reasonably incurred. A reclaimed claim cannot be rejected.
5.6.The Consumer has the right to reimbursement of the necessary costs (especially postage, which he paid when sending the claimed goods) incurred in connection with the exercise of legitimate rights from liability for defects in goods and services. In the event of withdrawal due to a defect in goods or services, the Consumer is also entitled to reimbursement of the costs of withdrawal.
5.7. Requirements of expert assessment within the meaning of point 5.4 of this Article:
The expert assessment shall include:
(a) identification of the person conducting the expert assessment;
(b) the precise identification of the product under consideration;
(c) a description of the condition of the product;
(d) the outcome of the assessment;
(e) the date of the expert assessment.
5.8. The Seller is obliged to inform the Consumer about the handling of the complaint and about the manner of its handling, in a suitable and demonstrable form, no later than 30 days from the date of the complaint. The Seller is obliged to issue a written document on the complaint handling within 30 days from the date of the claim at the latest.
5.9.For the termination of the complaint procedure / complaint / is considered its handling. Complaint handling is understood to be the end of the complaint procedure by handing over the repaired product to the person who claimed the complaint, replacing the product, returning the purchase price of the product, paying a reasonable discount from the product price.
6.Where the nature of the product allows, the Consumer shall hand over the product to the Seller (designated person) when making a claim. If the nature of the product does not allow the product to be delivered to the Seller (designated person), the Consumer may, when making a complaint, request removal of the defect at the place where the product is located or agree with the Seller (designated person) how to transport the product.
7. The period from exercising the right from liability for defects until the time when the Buyer was obliged to take over the thing after the repair is not included in the warranty period. The Seller is obliged to give the Buyer a confirmation of when the right was exercised, as well as about the repair and its duration.
6.1.If the defect is removable, the Buyer has the right for its free removal or charge, in a timely and proper manner. The Seller shall remove the defect without undue delay.
6.2. The Buyer may, instead of removing the defect, require replacement of the item or, if the defect concerns only a part of the item, replacement of the part, if this does not incur disproportionate costs in relation to the price of the goods or the severity of the defect.
6.3. The Seller may always replace the defective item with an item without defective instead of removing the defect, unless this causes serious difficulties for the Buyer.
6.4.If it is a defect that cannot be fixed and which prevents the thing from being properly used as a defect-free item, the Buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights belong to the Buyer in the case of removable defects, but if the Buyer can not properly use the thing due to recurrence of the defect after repair or for a larger number of defects.
6.5.In the case of other irremovable defects, the Buyer is entitled to a reasonable discount on the price of the item.
7.1.The Seller reserves the right to change this Return Policy. The obligation to notify the change of the Return Policy in writing is fulfilled by its placement in the Seller's online store.
7.2. This Return Policy forms an integral part of the General Terms and Conditions and Principles of processing and protection of personal data of this online store. The Documents - General Terms and Conditions and Principles of processing and protection of personal data of this online store are posted on the Seller's online store domain.
7.3.In the event of a change in the Return Policy, the relationship between the Buyer and the Seller shall be governed by the Return Policy valid and effective at the conclusion of the Purchase Sales Agreement, until the moment of its termination.
7.4.This Return Policy is valid and effective at the moment of its publication in the online store on 10.03.2020
This document is certified by http://www.pravoeshopov.sk